08 May Communicators don’t just communicate
By Daniel Schraibman, Change and Engagement Consultant I taught a module on reputation management at the University of Leeds a year or so ago and one of the definitions of reputation management that I used was by Doorley and Garcia. They said: Reputation = Sum of images = Performance + Behaviour + Communications. As I reflected on my own career, it struck me that producing communications ‘stuff’ is becoming a smaller and smaller part of the role of being a communicator and that we deliver a lot of other value for the organisations and leaders that we work for. Here’s a few obvious and less obvious examples: Build better organisations The good news is that in most companies, the communications function is no longer just an order taker, but truly has an impact on the success of the organisation. For instance, in my last-in-house role, I was a member of the leadership team and...